Shipping policy

Shipping Policy – Kitchlix

Effective Date: 24-04-2026

Thank you for shopping with Kitchlix. This Shipping Policy outlines how we handle order processing, shipping, and delivery.

1. Order Processing

All orders are processed within 1–3 business days after confirmation.
Orders are not processed or shipped on Sundays or public holidays.
You will receive an order confirmation and tracking details via email or SMS once your order is shipped.

2. Shipping Charges

Shipping charges are calculated at checkout based on your location and order value.
We may offer free shipping on selected products or orders above a certain amount (if applicable).

3. Delivery Time

Estimated delivery times:

Metro Cities: 3–5 business days
Other Cities & Towns: 5–8 business days
Remote Areas: 7–10 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as weather, courier delays, or high demand.

4. Shipping Partners

We work with reliable courier partners to ensure safe and timely delivery of your orders.

5. Order Tracking

Once your order is shipped, you will receive a tracking ID via email or SMS. You can track your order using the link provided.

6. Delays & Issues

While we strive to deliver on time, delays may occur due to:

Natural disasters or weather conditions
Logistics or courier issues
Incorrect or incomplete shipping address

Kitchlix is not responsible for delays caused by third-party courier services.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.
Kitchlix will not be responsible for orders delivered to incorrect addresses provided by customers.

8. Undelivered Orders

If a package is returned to us due to:

Incorrect address
Failed delivery attempts

We will contact you for re-shipping. Additional shipping charges may apply.

9. Damaged or Lost Packages

If your package arrives damaged, please contact us within 48 hours with photos for assistance.
In case of lost shipments, we will coordinate with the courier partner to resolve the issue.